Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
On the product page, choose how many pairs you want, the color and the size, tap "BUY NOW" and continue to checkout. You can review every detail of your order before you pay.
We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. Checkout is secure.
Our 60-Day Guarantee
What is covered:
- Any manufacturing defect
How to make a claim:
- Email erlich.udi@gmail.com with your order number
- Tell us what went wrong, one sentence is enough
- Send the stabilizer back to us (we will send you the details)
- Our team checks the product to confirm the problem
- Once confirmed, your full refund is processed within 5–7 business days
The fine print (in plain words):
- Applies to products bought on this site only
- The product must be returned for inspection before the refund is processed
- One claim per order
- The refund goes back to your original payment method
What is not covered:
- Physical damage from misuse (cuts, burns, pet damage)
- Lost products
- Purchases from unauthorized sellers
That's it. No runaround, no headache, just a quick check so it's fair for everyone.
Orders ship from the US, usually within 1–2 business days, and arrive in 3–7 business days.
Every order includes free shipping, with no minimum.
60-Day Money-Back Guarantee
We want you to love your Big-Love stabilizer. If it's not right for you, we make returns simple.
How it works:
- Email us at erlich.udi@gmail.com with your order number
- We'll send you our return address and instructions within 24 hours
- Drop off your package at your nearest shipping location
- Your refund is processed within 5–7 business days of receiving your return
Please note:
- Return shipping is covered by the customer for change-of-mind returns
- Defective item? We cover return shipping
Questions? Just email us at erlich.udi@gmail.com.
Hand Stabilizers Questions
Finding your size
It takes a minute, and you only measure once.
1. Measure: wrap a soft tape measure around your palm at its widest point, just below the knuckles, with your thumb relaxed out to the side. No tape measure? A strip of paper or string works just the same: wrap it, mark where the ends meet, and lay it against a ruler. Measure your dominant hand, or whichever is wider. Each order includes a left and a right, so one size covers the pair.
2. Read: keep it snug but not tight, and note the measurement.
3. Match: find your number:
- S (Small): 7.1″–7.5″ (18–19 cm)
- L (Large): 8.5″–9″ (21.5–23 cm)
On the border between two sizes? Choose the smaller one. A snug fit at the base of the thumb gives the best support, and the fabric gives a little as it settles in.
Yes. Every order comes as a matching pair, one shaped for the left hand and one for the right, so you get both. We can't split pairs or sell two for the same hand.
Slide your hand in like a fingerless glove, with the firmer, shaped part sitting snugly over the base of your thumb, where it meets your wrist. Your four fingers stay free to knit, work a hook or hold a cup of tea. The first few times, wear it for 15 to 30 minutes so your hand gets used to it. After that, wear it as long as it feels comfortable.
Hand wash gently in cool water with a mild detergent, then lay it flat to dry in the shade, out of direct sunlight. No dryer and no bleach.
Every order is covered by our 60-day money-back guarantee. That gives you plenty of time to wear it through a few sessions and see how it suits your hands. If it is not right for you, write to us and we will sort it out.
Orders ship from the US, usually within 1–2 business days, and arrive in 3–7 business days.
Shipping is free, and your full total shows at checkout before you pay, with no hidden fees.
A tracking link follows by email once your order is on its way.
You can pay by credit card (Visa, Mastercard, American Express), or with PayPal, Apple Pay or Google Pay. You don't need a PayPal account to order.
Hand Stabilizers:
Honest answers to the questions we get most
It's made from a blend of synthetic materials: polyester fiber, nylon, spandex, and a foam insert. It's latex-free, with no wool, lanolin or mammal-derived fibers, so it also suits people with alpha-gal allergy. If your skin reacts to polyester or spandex in particular, it's worth knowing they're in it before you order.
It's shaped to support the areas these problems affect most. It runs along the thumb side of the wrist and wraps the base joint on the inside of the palm, supporting the thumb's movement where you feel the "catch" of a trigger thumb.
It's an everyday support to wear while you're active, not a medical device or a treatment, so if you have a complex history of hand problems, it's always worth checking with your specialist first.
Many customers came to us after rigid splints and compression gloves didn't work for them, and found it a gentler, more comfortable support.
About the Company
Yes. We're a small business with a small team, and we read and answer every message ourselves.
Every order is covered by our 60-day money-back guarantee, and checkout is secure, so you can try it with no risk.
If anything is unclear, write to us and a real person will answer.
US orders ship from the US and arrive in 3–7 business days. Your delivery estimate shows at checkout before you pay.
Just write to us at erlich.udi@gmail.com. A real person from our small team will get back to you, whether it's about sizing, your order, or whether the stabilizer suits your hands.